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Privacy policy

If you visit our website, ABN AMRO may store and use some of your personal data. ABN AMRO also gathers information about the use of our website. One way in which it does this is by placing cookies.


What is personal data?

Personal data are data that say something about you, for example your name, telephone number, date of birth, address or email address. We may ask you for data of this kind in various situations, for example if you complete an application form on our website.


Duty of care

ABN AMRO stores and uses personal data for carefully defined purposes. You can read more about them in the Code of Conduct for the Processing of Personal Data by Financial Institutions. These purposes are listed below:

  • to assess whether or not ABN AMRO can accept someone as a customer;
  • to conclude contracts with you and other customers;
  • to ensure that payment transactions can be settled;
  • to analyse personal data for research purposes;
  • to aid in marketing ABN AMRO’s services and products;
  • to aid in security;
  • to comply with legislation or court judgments;
  • to maintain contact with you or other customers.

Binding Corporate Rules for ABN AMRO Bank N.V.

Within international organisations or multinationals, personal data are regularly transmitted between branches in different countries. ABN AMRO has drawn up internal policy to cover this subject. These internal policy rules are based on the European Data Protection Directive and are known as the Binding Corporate Rules (BCR)​ (PDF 188 KB).

In the BCR, ABN AMRO sets out the guarantees for the protection of personal data on transmission to other countries, including countries outside the European Economic Area (EEA). Our BCR are therefore fully in compliance with the strict European Data Protection Directive.

ABN AMRO’s BCR have been approved by the Dutch Data Protection Authority and the relevant European data protection supervisory authorities.


How can I access my personal data?

We can send you a list of your personal data recorded in our system. You should submit a request, together with a copy of a valid identity document (passport, driving licence etc.), to:

ABN AMRO Bank N.V. Postbus 147 9700 AC Groningen The Netherlands


Can I correct my personal data?

If you discover that your personal data are incorrect, you can ask ABN AMRO to change them. For this purpose, please contact our Advice and Service Centre, tel. 0900-0024 (usual call charges).


The banking sector’s warning system

To ensure the security of ABN AMRO and the banking sector as a whole, the banks in the Netherlands have developed a warning system. This enables them to check whether someone has ever committed or tried to commit fraud or poses a threat to the security of the banking sector in some other way.

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