DHL Express enables contactless payments with Tikkie

Read about the implementation of Tikkie by DHL Express. We talked to Stef Schilder, Finance Order-to-Cash Manager, about how DHL has embraced Tikkie to enable genuinely contactless payments for package deliveries.

How does DHL make use of Tikkie?

“Our couriers deliver parcels and other shipments to customers, and these often have outstanding transport or customs costs that need to be paid. At the door, the courier scans the barcode on the shipment and immediately sends the customer a Tikkie via WhatsApp, the Tikkie App, or a QR code. The courier only needs their handheld device for this and the customer can instantly complete the transaction via their phone. It makes the process very user-friendly.”

Why did you choose Tikkie?

“The current circumstances mean it’s important to us that payments are contactless to protect our customers, couriers, and partners, as people must maintain the necessary 1.5m social distancing. With Tikkie, there’s no physical handover of any device and customers don’t need to type in a PIN code. Another advantage is that couriers now only need one handheld device to scan the barcode on the shipment and process the customer’s payment instead of separate devices for payments and scanning.”

What do the couriers think of it?

“Our couriers are very positive about Tikkie. It means they can continue doing their work while maintaining a safe distance in all circumstances. It also helps that customers are familiar with this payment method, as the couriers then don’t have to explain it.”

And how do the customers respond?

“Actually, all our customers have given positive feedback. Especially in these corona times, they appreciate being able to make payments safely — and knowing how Tikkie works creates a lot of trust.”

DHL Express and Tikkie in numbers

Implementation: less than 4 weeks (between initial talks and devices connected to Tikkie)
Devices equipped with Tikkie: 800+
Monthly Tikkies: 2,500 (and growing)
Average transaction value: EUR 80.00
Tikkie share: 16% (versus 84% paid online via payment platform)

(figures August 2020)

Tikkie API

Corporates wanting to make optimal use of Tikkie can integrate our Tikkie API into their business systems. It not only allows clients to forward payment requests but also to arrange refunds of paid requests via Tikkie. And soon it will be possible to create CAMT.053 files of bundled payments and load transaction information into customers’ own accounting systems. Click here to view the Tikkie API.